Refund policy

Refund Policy

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Returns
Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Gift Cards and perishable goods such as food products. Cake boards, packaging products, cookie cutters cannot be returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 5 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@madamegateaux.ca.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@madamegateaux.ca and send your item to Madame Gateaux, 2034 Danforth Avenue, Toronto ON M4C 1J6, Canada.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping
To return your product, you should mail your product to Madame Gateaux, 2034 Danforth Avenue, Toronto ON M4C 1J6, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Madame Gateaux is a small local business. When bookings are made for workshops or parties, we purchase ingredients, prepare the needed materials, hire teachers and plan in advance in order to provide you with the best experience possible. As such, we require the following notice when cancelling a class/course:

NOTICE-Refund Policy for Workshops and Camps

For Workshops- 7 days or more- a full refund or credit

Cancellations made (4) days or fewer before the class date will incur a 30% “cost of goods” fee (based on the total fee paid) with the remainder put on a Class voucher that can be applied toward a future class, however, no refunds, exchanges or vouchers will be given to changes or cancellations made on the day of the class or for no shows — without exception.

Reservations are fully transferable and if you are unable to attend a class someone else may attend in your place without notice.

Should a class be cancelled for any reason by Madame Gateaux, a full refund will be issued.

If we do not meet the minimum class occupancy of 2 individuals the class will be cancelled and a full refund will be issued.

For Camps-

1. In excess of 1 month in advance of the camp start date: a refund will be issued, subject to a $25 cancellation fee.

2. In excess of 2 weeks in advance of the camp start date: a refund will be issued, subject to a $45 cancellation fee.

3. In excess of 1 week in advance of the camp start date: a refund will be issued, subject to a $65 cancellation fee.

4. Less than 1 week in advance of the camp start date: a refund will be issued, subject to a $100 cancellation fee.

5. Within 48 hours of the camp start date: no refund will be issued.

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